FAQ

First, it is best to book a free consultation to schedule a call with our client manager to go over your project. During this call, we can go over the details of your project requirements and scope of work. We will then explain our workflow and process, along with the files we will need from you to start the project. The project manager will then send you a quote and agree with you on the price and timeline to complete the work. A 50% deposit is required before the project starts and the final balance at the end.

Not a problem. You can send any specific files that communicate the design or concept. If preferred, we can discuss the project files you currently have during the scheduled call. Typically, we will need basic 2D drawings, Architectural blueprints, hand sketches, mood boards, or CAD files. If you don’t have either, then we can provide alternate solutions during our call.

Ideally, the following format is preferred. CAD, PDF for 2D Drawings | 3Ds Max, .obj, .rvt, .skp for 3D models

The cost depends on many factors. For example, the project size, requirements, and the service you are requesting. We can send over a general price list for services to your email. Just fill out the form at the bottom of this page. If you need to get a formal quote for your project, we consider scheduling a free consultation, or you may send your project details online. We will send a quote to you within 24 hours. In most cases, much less.

Yes, we prioritize the confidentiality of your project data and information sent to us. Our team follows strict data security protocols to ensure your information remains protected according to our Privacy policy, which also includes an NDA (Non-Disclosure Agreement). We offer standard and extended copyrights for all visuals sent to you. Also, sensitive information regarding online payments

Not at all! Once the project is started, your project manager will invite you to our exclusive user-friendly online MEMBERS PORTAL which is available on all OS (Desktop and Mobile). Here you may communicate with your project manager, upload documents, get regular updates on progress, make revisions, and approve the final visuals. You will see an email notification when projects are ready for your review and require feedback. To fully grasp our working process, we recommend that you schedule a call so we can go over the details.

From your exclusive user-friendly online MEMBERS PORTAL which is available on all OS (Desktop and Mobile). You may be able to communicate with the project manager. You can ask questions, leave comments, and check on progress anytime.

Reliability is important to us. Typically, for 3D photorealistic renderings, it could take 4-5 days to send a first draft. Based on your feedback on the first draft, it will take about 24-48 hours to send a progress update. This process continues until we receive your approval. However, our turnaround time varies based on the scope, quantity of visuals, and complexity of the project. We can provide you with an estimated timeline during the project assessment phase. To learn how much time your project will take exactly, please contact us and send over your project brief. The project manager will take into account all requirements and send over a schedule.

As much as you need! We have teams that can take up as many projects at any scale and work simultaneously on tasks. Project turnaround time and schedule shall not be affected whatsoever due to the number of visuals or projects. Think of us as your Archviz partner. We have your back to meet crucial deadlines.

The soonest we can have a final rendering is within 48- 64 hours. We will need to make adjustments to the workflow to reduce the revision round and work overtime. Additional fees may apply.

All outputs are delivered in 4K-5K resolution. For still renderings, we typically provide renderings in JPEG, PNG, and TIFF format along with resolution options suitable for printing and presentations. We can discuss the suitable resolution and file formats per your requirements.

At each phase before sending project updates, the project managers undergo a quality control process to review accuracy, quality, and scope before sending the client progress updates. There are 3 phases of deliverables. The first phase is a white clay draft to confirm the composition, camera angle, and 3D modeling FF&E. The second phase is a color draft to confirm materials, finishes, lighting, and ambiance. The final phase undergoes thorough quality control, confirming all of the client’s feedback and meeting expectations.

No, we require a 50% deposit upfront before the project begins. Then the final balance after the visuals have been approved. Images with watermarks are released once the final balance is paid.